Returns policy:

 

International returns need to be sent to the below address at your own cost: 

Returns to MINX 

.Minx Boutique,

40 Lidget Street

Lindley

HD3 3JP

UK

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PLEASE NOTE SALE ITEMS ARE NON-RETURNABLE

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Once we receive your return your refund will be processed within 5-7 working days.

We operate a STRICT 14-day return policy (including bank holidays and weekends).  Goods must be back with us by the 14th day.  The returns period starts from the day your item is dispatched.  If you return or exchange items outside of this time period, the items will be refused and sent back to the customer. 

NON-RETURNABLE ITEMS FOR A FULL REFUND;

- ANY SALE ITEMS

- ALL JEWELLERY & ACCESSORIES. INCLUDING EARRINGS, NECKLACES, BRACLETS, HAIRBANDS, HATS, HAIRCLIPS, BAGS, HANDBAGS, CLUTCHES, BELTS.

- SWIMWEAR WHICH DOES NOT HAVE HYGIENE STICK ON THEM

Please note you are required to return unwanted orders via post. MINX will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels.

We will notify you by email once we've processed your return. This does not include your bank’s processing time and reimbursement will be issued via the original payment method.

Do note that we only accept returns or exchanges where;

• All the original labels and tags are still attached

• Not worn or damaged

• Has no makeup, fake tan or other marks on it

• Must be posted back within 14 days from receipt of the item   

Any shoes posted back to us must be in the original (undamaged) box supplied. 

Please bear in mind that for hygiene reasons we do not offer refunds on jewellery, intimates and/or swimwear if the hygiene strip is broken or unsealed. We will only make exceptions in the unlikely event of your order being faulty, unfit for purpose and/or the incorrect item purchased. 

Any item that has been worn, labels removed, or has any make-up, deodorant, or perfume marks.

FINAL SALE items £40 and under ARE NOT RETURNABLE

(We will still refund items in promotions and flash sales for the discounted price that was paid at the time or purchase) 

If you have any queries regarding your return please contact MINX UK

Your statutory rights are not affected by our returns policy.

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FAULTY ITEMS

If you receive an item that is faulty the customer care team need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and photo of the fault. It is up to our discretion if you are eligible for a refund or store credit. Faulty items returned with the 14 days returns policy without email notification will ONLY be refunded in the form of store credit.

If you have any queries regarding your return please contact us.